Telemedicine visits

Oberlin Road Physicians are excited to start Telemedicine visits: you and a physician will have a simultaneous audio-visual conversation from the comfort of your own home.

What can be done by Telemedicine?

  • Sick visits-- concerns like pink eye, cough and cold concerns, vomiting and/or diarrhea
  • Acute or chronic non-contagious visits-- rashes, headaches, chronic abdominal pain, constipation or toileting concerns, toddler feeding/picky eating concerns, asthma updates, menstrual issues
  • Behavioral concerns and questions-- new ADHD evaluations and medicine rechecks, mood concerns, or general behavioral coaching visits.   We will strive to schedule these with your typical PMD.


  • Call the phone nurse and she will determine if a Telemedicine visit would be appropriate.   Let the nurse know if you would like longer than the 15 min default-length appointment duration.
  • An invitation will be emailed to you, with a specific time to link in with the physician.  You may use a smartphone or a computer with camera.    If using a phone, you cannot switch applications and show photos to the physician while in the midst of the Telemedicine visit.   

Helpful information before the visit

  1. Try to be in a room that is relatively well lit, and with as little background noise as is feasible.
  2. Skin—Instead of trying to hold a squirming child up to the computer camera, you can get better images by taking well-lit still photos while waiting to talk to the doctor, and then emailing those photos prior to the visit.  Take the photos in natural outdoor light (best) or with good illumination.  
  3. Respiratory concerns—the doctor will want to see the unclothed chest of the child to look for signs of labored breathing.   Your child can wear a sports bra or bikini top if desired for modesty.  Be prepared.
  4. Throat exams—this is impossible without illumination and cooperation, and hard at best.   It’s best if the parent can take a photo with the flash turned on.  Have the child sit with the head really looking UP.  Encourage child to really say “AHHH” or growl when taking the photo.   It’s hard and usually takes many attempts to get something clear and that shows the soft palate.   If you have 2 adults at home: have smaller child sit upright on a lap, head tilted up.  One parent puts hand on the forehead to tip head up. The other parent can use an inverted spoon to try to lower the tongue and take a flash photo. 
  5. Here are the BEST way to submit images, which parents can do BEFORE the visit. 
    1. Use the portal: Log into the portal (, then send in a message and send attachment.   It’s cumbersome—send the photo in an email to yourself.  Then download that image as a file.  Then use the portal and attach that file.   Good news: this is all HIPPA secure, and the photos can be attached in your child's chart. 
    2. Parents can email the photos to [email protected].    This is NOT a HIPPA protected address.   Include the name of the child in the body of the email.   This email address will discontinued in the long run and is not a equal substitute for portal use.  This will not be checked routinely for medical questions.

We are making Lemonade out of Lemons, but we are actually pretty excited to open this new (virtual) door!