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March 24, 2020 
Covid-19 Update with office changes effective 3/24/2020:

As always, we appreciate the opportunity to care for your children for routine healthcare as well as for sick visits.  We are in an extraordinary time with the Covid-19 pandemic. Our top priority is to provide state-of-the-art medical care in the setting of this public health emergency.  We want to keep you, your family, and our office staff as safe as possible during these uncertain times.  As a result, we have had to make some changes to the way things operate at our office.  We thank you in advance for your patience during this new era we are living in.  We are all adjusting to this new way of life. 

We have initiated some new protocols at the office in order to care for your sick children and minimize exposure of your well children.  Please prepare your children in advance that they will see our staff wearing masks, gloves, and sometimes gowns so this is not scary to them upon arrival. Only one adult will be allowed in the exam room per child.  Additional family members will be asked to wait in the car. The only exception is that two parents (or one parent and one support person) will be allowed to accompany newborns to their initial two to three visits. We ask for your patience and understanding for any inconveniences during this pandemic. 

This is a rapidly evolving situation so please check the cdc.gov website for regular updates.
Our website also has a Coronavirus Update Page for ORP-specific information. 

NEW OFFICE HOURS EFFECTIVE 3/24/2020:
Monday-Friday: 8 am-5 pm by appt only
Saturday-Sunday: by appt only
NO WALK IN CLINIC (if you arrive before 8 am Mon-Fri, we ask that you wait in your car and call our office at 8 am to schedule an appointment) 
NO EVENING CLINIC Mon-Fri

AFTER HOURS PHONE CALLS (*Please note new charges for this service)
We encourage families to call our office between 8 am and 5 pm Mon-Fri to speak to one of our phone nurses to get your questions answered and determine if an appointment is needed for your child.  If you call for advice between 5 pm and 8 pm Mon-Fri, the physician on call will call you back. You will be charged for this phone call based on the amount of time the physician spends on the phone with you. If you call between 8 pm and 8 am Mon-Sun, your phone call will be answered by the WakeMed nurse triage service, and your account will be charged $15 for the phone call.  If you speak to the on call doctor, your insurance will be billed based on the amount of time the physician spends on the phone call with you. 

Clinical Exams
Upon arrival to our office, you will see a nurse stationed in a tent at the sidewalk by our parking lot.  She will take all family members' temperatures and direct you to either the well child entrance or the sick child entrance.  Sick and well patients are kept in separate areas of the building to minimize exposure of healthy people to illness.  Additionally, only one family is allowed in the sick child waiting room at a time; families with sick children who have later appointments wait in their car until they are told by a staff member they can enter the building.  As always, exam rooms are cleaned between all patient visits.

Well care: We are still scheduling well care visits for children birth to 22 yrs of age.  We think it is important to continue providing anticipatory, developmental, and behavioral guidance along with routine vaccinations and review of growth to all of our patients.

Sick care: All sick visits will be scheduled by our phone nurses. The CDC and NC Department of Health and Human Services are now recommending that patients with mild illness (cough and fever) stay home and get supportive care and not seek testing.  Seek treatment is if a person develops shortness of breath, difficulty breathing, chest discomfort, cyanosis (turning blue), or concerning appearance.  This guideline is in place NOT ONLY to reduce the spread from your child to other members of the community and health care workers, BUT ALSO to prevent contraction of COVID-19 by your child who does not yet have it but becomes exposed by seeking testing. We need to work together to implement strategies to conserve supplies and capacity so our health care workers can care for people who need medical attention even during the peak of the outbreak.  There is no vaccine or antidote for COVID-19.

Telehealth
We are excited to implement this new feature to our practice.  When you call to schedule an appointment, you may be given the option to have your child's visit done remotely either by phone or by video-conferencing.  Examples of visits that may qualify are: ADHD consults, medication rechecks, skin rashes, pink eye, etc.  If the visit can be done by telehealth, the nurse will alert you.  You will need to provide us the cell phone number you want us to call you on and an email address.  You will be given an appointment time and the physician seeing sick visits that day will "see" your child.  Please keep in mind that this is a new technology for us, and the physicians are still seeing sick visits in the office, so the doctors may run behind based on the complexity of previous patients. As always, we appreciate your patience and are happy to provide medical care without having to bring you to the office. Please note that your insurance will be billed based on the amount of time the physician spends on the phone with you; also, depending on your insurance, you may have a co-pay collected.  Any charges will go to your account.                                                                                                                                                                                              

We appreciate and value the opportunity to care for your children during this difficult time.  Again, please look at our coronavirus page
for information and check the CDC website for regular updates

Sincerely,

The Physicians of Oberlin Road Pediatrics 

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EFFECTIVE SEPTEMBER 1, 2019: Our No Show and Late Cancellation Fees increased to $50 per child per episode.  Please read our Patient Financial Policy for more information.

UPDATE CONTACT INFORMATION: Please keep us updated with your best contact phone number.  We use these numbers to give appointment reminders via automated voice message or text.  Contact numbers for many families we have on file are "landlines" that have been disconnected or go to voicemails that are not monitored regularly.  Consider asking our front desk staff how you can sign up for our convenient text notification.  Thanks for keeping us updated with your current contact information (phone, address, and email).

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