FAQs

Hot topic: Coronavirus (aka COVID-19) info link is here

Please take a moment to read our most commonly asked questions. We're always available to answer your questions and encourage you to contact our office if you have a question that is not answered below.

Q. What are your hours?

Office Hours for Established patient

MONDAY-FRIDAY:

  • Phone lines to our receptionists are open 8 am -5 pm 
  • Regular patient appointment scheduling 9 am - 4 pm
  • Walk-in clinic 7 am - 8:30 am (no appointment needed)
  • After Hours "Urgent Care" sick visits and Limited Annual Physicals by appointment only starting between 4:00 and 4:30pm until 7:00 pm

Saturday:

  • Urgent Care sick visits by appointment only
  • Starting at 10:00 am and are scheduled in time order until 2:00 pm or later if emergent care is needed.
  • NO WALK-INS

Sunday:

  • Urgent Care sick visits by appointment only - starting at 10:00 am and are scheduled in time order until 2:00 pm or later if emergent care is needed.
  • NO WALK-INS

Phone lines to our receptionists are open 9 am-12:30 pm (Saturday only)

Please call our nurse after 8 am (every day) to schedule urgent same day appointments   

For pick-up of forms or prescriptions, our doors are open from 7 am until 7 pm weekdays.

Q. What number should I call for after hours and weekend urgent care appointments or nurse advice?

Always call our main number  919 828-4747 when calling our office to ensure your call is routed properly.  If the phone lines have been turned over to our answering service, the nurse will be paged to call you back.  Please remember that the after hours triage service is for urgent calls that can not wait until the next day.  These nurses do not have your child's chart in front of them.  Also, the after hours service is unable to cancel, change or make appointments and can not call in prescriptions. 

Q. Is there an extra charge for after hours appointments?

Yes.  Please note that any appointment 5pm or later on weekdays and all weekend appointments will incur an extra charge.  Your insurance company may or may not cover this charge.  If your insurance doesn't cover it, the charge will go to patient responsibility.

Q. I have a medical question for the phone nurse or the doctor.  How does this work?

Our dedicated "phone nurses" answer all the messages left during regular business hours. Please give your name, your child's name, a return phone number, and a very brief summary of the problem. Generally, all morning calls are answered by 1:30 pm, and all afternoon calls are returned before 6 pm. If the nurse is unable to immediately answer your questions, she will discuss them with the physician and get back to you. Because the physician is seeing patients during clinic hours, he/she may not be able to answer the concerns until the end of the day.

Q.How are patients/parents notified regarding lab results and/or imaging results?

We are able to do several standard labs in our office and those results are given to patients/parents while they are present at office visits. We also send out labs to local laboratories and hospitals.  Lab results are reviewed by physician who order the labs or by the physician on call the day they are received.  Normal lab results are called to patients/parents within a 5 day period.  Abnormal results are called within 1 to 2 days.  If a patient has imaging studies, we usually receive the report from radiology within 1 to 2 days.  These results are given to the physician who ordered the imaging or the physician on call to review.  Results are called within a 1 to 2 day period.If patient/parent has not heard results from our office within these guidelines, they should call our office to see if we have received these results.  

Q. It's the weekend/ after hours and my child is sick.  How do I contact the office for help?

After 5 pm on weekdays, and on the weekends, your call will go first to our nurse triage telephone service. From 5-8 pm on weekdays, and from 8am-8pm on weekends, the answering service will contact the Oberlin Road Pediatrics phone nurse, who will return your call. She will discuss the needs of your child, and she can schedule an appointment in our weekend clinic if that seems necessary. From 8pm until 8am, the nurse triage telephone service will handle your questions, using standardized medical protocols to help you care for your child overnight.  If needed, the telephone service can contact the doctor on call for urgent medical needs.  Please restrict After Hours calls to urgent matters. These nurses cannot do medication refills or schedule or cancel appointments.

Q.  My child is so sick that I feel we need to go to the Emergency Room.  Where should we go?

In Raleigh, we recommend WakeMed Raleigh (3000 New Bern Avenue, phone 919-350-2883). There is a 24/7 Children's Emergency Room that is dedicated to emergency care only for children.  There are ER physicians and staff who are specially trained to deal with the unique health care needs of a sick or injured child.  Should your child need to be admitted to the hospital, WakeMed Children's hospital provides the highest quality, comprehensive care in Wake County, and has the only Pediatric Intensive Care Unit in Wake County. 

Examples of emergencies include but are not limited to: respiratory distress, seizure, uncontrolled bleeding, fever of 105 or higher, altered mental status, and loss of consciousness.  In the event of an emergency, call 911 and specify you need your child transported to WakeMed.  If your child is admitted, the hospital medical staff will provide the care for your child.  We ask that you notify our office of the admission, so that one of our doctors can follow along with the inpatient service during your child's hospital course.  Upon discharge, you will also want to make sure your child has a follow-up appointment at our office as directed by the hospital team.     

Q.  I have forms (sports forms, daycare physicals, etc.) to be completed.   Is there a charge?  What is the turn-around time?

Forms brought in at the time of the child’s well child check/physical exam and those forms not needed in less than 5 business days will be FREE of charge.  
A “RUSH” fee of $30 will be collected for any form requiring completion in less than 5 business days, paid at the time the form is dropped off.

Q. Sorry I no-showed my appointment.   Is there a charge?  Is my no-show/ last minute cancellation a problem for the office?

As of Sept.1, 2019, there is a $50 No-show fee for missed appointments.  IN ADDITION, cancellations under 24 hours for Well child Checks /Consult visits OR under 4 hours from the appointment time for all other office visits (including shot only and flu shot appointments) will incur a $50 fee.

It is the policy of Oberlin Road Pediatrics to dismiss families due to repeated missed appointments. If a family is dismissed, we will provide care for another 30 days for emergency sick visits only. This allows the family time to choose a new pediatrician and get insurance cards changed to indicate a new primary care doctor. We will also copy records and send them to the new pediatrician upon request. There is a fee for copying medical records.  

Q. Can I go to my local Urgent Care for a sick or well visit?

A: We encourage our families to establish our practice as their medical home, with all visits done at our office. This is the best way for us to be completely aware of all medical issues related to your child's health and help you to navigate the health care system most efficiently.  It also gives the physician the opportunity to discuss issues of importance such as medical, academic, social, developmental and behavioral concerns.   

Sometimes, we don't have the facilities, tools or hours for what your child needs.  We recommend PM Pediatrics in Morrisville and Cary.          
Q. Can I pick my Primary Care Physician?

A: Yes, please do!  An important part of having a Medical Home is identifying a Primary Care Physician, who will be the physician that can provide you with the most continuity of care.  Not only do you get to know and get comfortable with your doctor, but it allows him or her to know your family better.  We will prioritize that physician when scheduling appointments for your child. Please share with us your preferences when we are making appointments for either same-day or routine visits.
Please list your preferred Primary Care Physician on your Family Demographic sheet, available from the front desk staff.   You may change your preference at any time by verbal request at check-in/out.  

Q: Is your office accepting new patients?

A: We at Oberlin Road Pediatrics feel very fortunate to be able to provide care to our patients and their families. We are a thriving practice because of the trust you put in us.  We have realized, however, that we have grown to such a point that we are finding it difficult to be able to get our current patients in for well care visits (physical exams) in a timely manner.  As a result, we have come to the difficult decision to temporarily stop accepting new families who want to transfer to our practice.  With this being said, we continue to accept newborns whose families choose us as their primary pediatrician while in the hospital.

We regret any inconvenience this may cause prospective families, but we feel strongly that this must be done in order for us to continue to provide the timely, top-notch care that our patients deserve.

Q: Does my newborn need to receive Vitamin K?

A: Yes, we require the administration of Vitamin K shortly after birth to prevent cerebral vascular accidents (strokes) up to 6 months old.

Q: Why does my child need to receive vaccinations?

A: Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is an important way to help protect your child from disease. According to the American Academy of Pediatrics, vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%.  For more information, click Immunizations.

Q: Why do I need to come in frequently to check my asthma, ADHD or weight issues?

A: Often there is so much information to discuss at a well visit that the physician must bring patients back for a separate appointment to explore in further detail chronic medical issues. Some of these visits may occur monthly as we start a patient on ADHD medications and need to track blood pressure, heart rate, weight, and height or manage a patient's uncontrolled asthma. As the patient's medical condition changes, we may be able to space appointments out further. Additionally, if there is a patient who is overweight, we want to follow this person closely as we try to prevent the patient from heading down a path towards adult health problems like heart disease, heart attack, stroke, and diabetes.